_{09th April, 2025}

Job Title:
Customer Care Advisor

Type:
Part Time

Salary:
£26,500 (pro-rata)

Hours: 
20 hours per week
Monday to Friday (Between the hours of 01:00am and 09:00am)

Location:
Canary Wharf (Hybrid / Remote)

Are you currently seeking a new part time role with night shifts? Do you have experience of operating in a customer service environment and fluent in Japanese? JDR Recruitment are currently supporting one of our key clients based in Canary Wharf and this could be the perfect role for you!

Job Responsibilities:

• Assist customers with booking new flights and modifying existing bookings
• Handle flight changes, cancellations, and re-bookings in a timely and efficient manner
• Manage baggage claims, ensuring that lost or delayed baggage is handled promptly and accurately
• Address and resolve customer inquiries regarding flight statuses, baggage issues, and other airline-related queries
• Provide support and guidance to customers who have missed a flight or whose flight has been cancelled
• Help customers with rebooking and finding alternative travel options
• Uphold a positive and professional attitude when interacting with customers
• Use of internal systems

• Proven Amadeus GDS experience
• Airline or travel experience
• Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
• An effective team player with a “can-do” attitude
• Passionate about providing great customer care with a friendly personality
• A confident and professional telephone manner