_{04th April, 2025}

Job Title:
Customer Service Advisor 

Salary:
Up to £29,500 per annum

Location:
Canary Wharf

Hours:
40 hours per week - 08:30 - 17:00 (Monday to Friday) / 09:00 - 14:00 (Saturday)


Are you fluent in French and Dutch? Do you have experience of operating within a customer service office environment? JDR are supporting one of our key clients within London and this could be the perfect role for you.

Job Responsibilities:

• Deliver excellent customer care and support to our clients consumers across all contact channels.
• Serve as the first point of contact for consumers regarding the full range of our clients products.
• Handle consumer queries and complaints related to the clients products and their consumption.
• Collaborate with the multi-skilled team, including subject matter experts, quality specialists, and knowledge experts.
• Ensure high-quality customer service while adhering to the clients procedures and quality processes.
• Manage customer interactions through social media channels, such as Facebook and Instagram, providing timely and effective issue resolution.
• Support daily social media operations, including proactive and reactive engagement for specific brands.
• Provide best-in-class service by maintaining an active presence on social media platforms and engaging with consumers.
• Publish, monitor, and moderate social media engagement, ensuring that all responses and complaint handling align with the brand's tone of voice.

• Fluent French and Dutch speaker
• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and English
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience
• strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player