_{27th November, 2025}

Desktop Support Engineer
Are you a hands-on, customer-focused IT professional with a passion for solving technical problems? We are looking for a Deskside Support Engineer to join our dynamic team and provide high-quality on-site support across our campus.

Key Responsibilities

• Perform PC and laptop hardware replacement, maintenance, and troubleshooting with accuracy and care.
• Provide Windows setup, troubleshooting and support within a fast-paced business environment.
• Carry out desk moves, including safely removing, relocating and reconnecting hardware equipment across the campus.
• Deliver hardware and peripherals to users and ensure timely deployment.
• Complete laptop and desktop imaging to company standards.
• Offer remote client support, resolving issues efficiently and professionally.
• Handle network cabling and patching, ensuring tidy and reliable connectivity.
• Support the network infrastructure, including switches, routers and wireless access points.
• Troubleshoot mobile devices, configure work profiles and install required business applications.
• Set up and maintain meeting rooms and conference rooms, ensuring all AV equipment is fully functional.
• Perform planned meeting-room tasks on a daily, weekly and monthly basis to guarantee smooth operation.

About You

• Strong problem-solving skills and a proactive approach.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Flexible, organised, and comfortable working in a busy environment.

About ESP Global Services:
ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.

Why Join Us?

• Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
• Be part of a supportive and collaborative team, committed to professional development and innovation.
• Receive competitive compensation, including shift allowances and a comprehensive benefits package.
• Career growth opportunities within a leading IT support provider in the aviation sector.

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.

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