4 On 2 off - 04:00 - 12:30 / 12:30 - 21:00 + (On-call)
Shift Allowance
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at London Heathrow Airport. This role is critical in providing on-site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities:
Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
Conduct floor-walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Skills and Qualifications:
Proven hands-on experience in IT support, with strong technical knowledge in both hardware and software.
Effective communication skills, with the ability to liaise confidently with both technical and non-technical teams.
Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
Strong customer service orientation, ensuring all interactions are professional, courteous, and solution-focused.
Good working knowledge of Microsoft Desktop Software and related tools.
Understanding of network protocols, server hardware, and IT configurations. Relevant qualifications or certifications are desirable.
A Full UK Driving License is required for travel between sites.
A clear and accountable 5-year employment history is necessary for security clearance.
About ESP Global Services: ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
Be part of a supportive and collaborative team, committed to professional development and innovation.
Receive competitive compensation, including shift allowances and a comprehensive benefits package.
Career growth opportunities within a leading IT support provider in the aviation sector.
Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
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