_{02nd September, 2025}

Field Services Engineer - Birmingham

About the Role:
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the Midlands, UK. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. Primarily covering the Midlands and occasionally sites across other regions of the UK.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

• Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
• Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
• Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
• Perform computer "Break / Fix" support and installation, add, move or change requirements for peripherals and device drivers.
• Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems.
• Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
• Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
• Complete all administrative duties including updating of tickets in ESP's or Customer's call management system.
• Escalate problems to the appropriate next level of support when necessary.
• This role offers the opportunity to work across locations including Birmingham, Nottingham, and as far south as Worcester

The Hours:

• Monday – Friday, 9 AM – 5:30 PM, with potential weekend working required on an ad hoc basis)

What are we looking for?

• Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance. 
• Up to 2 years' direct PC and laptop hardware service experience.  Proficiency in desktop support including knowledge of current operating systems. 
• Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
• May be able to carry out complex or more difficult service tasks with detailed script and technical assistance. 
• Able to work in various locations at short notice.
• Flexibility to workdays and night shifts across a 12-hour shift, as we support airports 24/7.
• Good written and oral communications skills with customers and management.
• Strong customer service ethos.
• 5 years UK working or educational history which can be referenced for airside clearance checks.

Physical Requirements:

• Ability to lift and move equipment (20-50 lbs).
• Comfortable standing, kneeling, and using mechanical tools for extended periods.

Why Choose ESP?

Competitive Salary & Benefits:

• Salary: Up to £28,000 - £30,000 + company vehicle, mileage, and on-call allowance.
• On-Call Pay: £20 per day in addition to your salary, with on-call rotations once every 2 weeks to provide out of hours coverage
• Comprehensive Benefits: 20 PTO days, pension, life assurance, and exclusive discounts via Perkbox.

Professional Development:
At ESP, we prioritize growth. Whether you want to become an expert in IT, expand your skills, or transition into another division, we offer unlimited access to training programs tailored to your career goals.

A Culture of Inclusion & Belonging:
We believe that diverse perspectives fuel innovation. At ESP, you’ll work in an inclusive environment where your uniqueness is celebrated, and everyone has the opportunity to thrive.

Who We Are:

ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a particular focus on the aviation sector. Our 24/7 support, expert teams, and commitment to security, compliance, and excellence make us leaders in our field. Whether it’s managing IT hardware lifecycle services or supporting critical operations at airports worldwide, ESP is dedicated to exceeding customer expectations every time.

If you're ready to develop your career in IT, deliver exceptional service, and work with a passionate team, we’d love to hear from you.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
  
ESP Global Services is an Equal Opportunity employer.

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