_{28th August, 2025}

IT Airport Engineer - London Heathrow Airport
     
Key Responsibilities:
To provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.
    
Key Responsibilities:

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
• Troubleshoot and resolve all airline host and connectivity issues
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Resolve any issues escalated by the Airport Technicians in a timely manner to ensure that customer SLAs can still be met.
• Offer support and on-site training and coaching to the Airport SSK engineer to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.   

What You Need:     

• Good knowledge and experience in Microsoft Desktop software is a requirement. 
• An understanding of network protocols, server hardware and configurations or other IT qualifications
• CompTIA A+ Desirable
• Self-motivated with a willingness to learn and adapt to any new change or situation
• Good verbal and written communication skills

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Work Details:

• Schedule: Rotational shifts, 4on 4 off, commitment from 04:00 - 16:00 / 10:00 - 22:00
• Location: Airport-based Onsite London Heathrow Airport  

What we will offer:
Salary:
We offer £23,809.50 per annum + £1920 for shift allowance

• Perkbox discounts
• ESP Learning: Access to IT certifications like CompTIA, CCNA, ITIL, and Microsoft — with a clear promotional path tied to your learning and development.

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.

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