_{10th July, 2025}

As an on-site Desktop Support Engineer, you’ll have the opportunity to work closely with end users, directly addressing technical issues and handling a variety of hardware (laptops, desktops, printers, mobile devices) and software systems, giving you practical, hands-on experience, with various complex equipment.

What are you going to do?

• Providing standard and approved hardware and software support and maintenance on desktop devices.
• Responding to incidents and end-user service requests and manage them to a successful resolution.
• Ticket handling based on customer requirements.
• Providing hard and soft break-fix services for hardware and software equipment across the site.
• Desk-side support and PC break/fix including basic management of Windows O/S.
• Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
• Review security profiles and antivirus software on all desktop devices and take appropriate action if security requirements are not met.
• Working on-site in Warsaw from Monday to Friday from 9 am to 5 pm.

What will you bring to ESP?

• 2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient Polish and English (minimum B2)
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN-WAN setups and concepts

Benefits:
Social insurance
PPK (Employee Capital Plans scheme)
Referral bonus
Access to a voucher-based platform on your interests (travel, wellness, sports and more)
We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, and we also cover the costs for certifications such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more. 

Who are we:
ESP Global Services has been providing customized IT support solutions to businesses around the world for over 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs.

Why join us?
You’ll continually enhance your skills in diagnosing and fixing HW and SW issues, boosting your technical knowledge across various platforms. You will work with multiple levels of end users and in different environments. This will enhance your ability to deliver great customer service, balancing technical expertise with excellent soft skills.
At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat!

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.

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