_{08th July, 2025}

About the Job:
People Partner (HRBP) at ESP Global, a dynamic and rapidly growing organization that values its people as much as its business success. In this permanent, full-time role, you'll have the opportunity to shape the employee experience and drive strategic HR initiatives that align with the company's ambitious goals. With a competitive salary range. This is an exciting chance to make a real impact in a fast-paced, global environment. 

Partner with business leaders to understand their strategic priorities and develop HR initiatives that align with company goals. - Coach and mentor leaders and managers on effective leadership and workforce management. - Facilitate talent acquisition, performance management, employee development, and succession planning to ensure the organization has the right people in the right roles.

What will you do?

• Partner with business leaders to understand their strategic priorities and develop HR initiatives that align with Company goals, in line with the overall People strategic plan. Coach and mentor leaders & managers on leadership of their organizations and management of their workforce.
• Facilitate talent acquisition, performance management, employee development, and succession planning processes to ensure the organization has the right people in the right roles.
• Address employee concerns, investigate & resolve employee relations issues in a timely and effective manner to maintain a positive work environment. Working closely with the Head of People Experience & People Partners, resolve any serious employment liabilities for the Company.
• Identify opportunities for improving organizational culture, structure, and processes to enhance employee engagement and productivity.
• Support the creation and implementation of organizational changes, HR projects and other initiatives as required in line the People plan, communicating effectively with employees and providing necessary training and support.
• Monitor key HR metrics, analyze data, and provide insights to inform decision-making and identify areas for improvement.
• Ensure adherence to employment laws and regulations. Create and advise on employment policies and practices to mitigate risks.
• Managing the end-to-end starter and induction process, from offer generation, right to work & background checking, processing new starter documentation, on-boarding new hires though the relevant EOR portal, keeping the Talent Acquisition team updated throughout. Supporting our line management community through every step of the on-boarding to end of probation period, to ensure we drive a best in class on-boarding experience for new hires.
• Creating and delivering people management training as required, including HR induction, as required.
• Oversee the full employee life cycle by completing all required documentation to ensure best practice and legal compliance. This will include processing all contract changes, internal moves and management of our leaver process, and required liaison to EORs. This role will also include management of the EOR employee portal, signing off and checking employee timesheets etc.
• Work on the global change initiatives and projects, which may include the introduction or sunsetting of employee benefit schemes within the USA, Canada or Trinidad territories.
• The role is based at our Trinidad Office, though some travel may be required to USA & Canada territories as required.

What will you bring to ESP?

• 5 – 7 years of experience supporting USA based employee relations issues/resolutions. Required.
• 5-7 years of experience developing & delivering succession planning & retention strategies for USA. Required.
• Strong understanding of business operations, financial principles, and market trends to align HR strategies with business goals.
• Excellent verbal and written communication skills to effectively interact with employees at all levels, including senior leadership. Excellent written and spoken English.
• Ability to analyze data, identify trends, and make informed recommendations based on insights.
• Ability to identify issues, assess options, and develop practical solutions to complex HR challenges.
• Strong sense of self-governance and time management and capable of working with multiple parties on work activities and projects.
• Experience of matrix reporting line structure, ideally in a global company.

If you are….
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the environmental and technical variety of end user environments we should connect and explore.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:
We offer a competitive range based upon suitability or experience.
Benefits:

• Medical Insurance, Vision & Dental plans
• PTO time
• Sick Time
• Perkbox discounts
• Commuter Program  

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Apply For Job