_{01st July, 2025}

About the Job:

We are looking for a detail-oriented and proactive Billing Delivery Executive and Supplier Billing Analyst to oversee and ensure the accuracy of customer billing processes, supplier invoicing, and payments.
The role requires expertise in financial data management, contract interpretation, and customer interactions to maintain seamless billing operations. The ideal candidate will possess strong analytical skills, proficiency in financial tools, and a collaborative approach to problem-solving.
  
Key Responsibilities:

• Maintain a thorough understanding of customer contracts, SLAs, and KPIs to ensure accurate service billing.
• Work closely with internal stakeholders and managers to address billing inquiries and issues.
• Process and manage billing data, ensuring high levels of accuracy and compliance with contractual agreements.
• Assist in customer satisfaction by developing and maintaining excellent working relationships with key departments.
• Monitor financial aspects of assigned accounts, including billing, time tracking, and cost allocation, ensuring timely resolution of invoice queries.  
• Invoice Creation and Management: Generate supplier / partner invoices by creating accurate individual invoice records in ServiceNow which are correctly matched to closed tasks and tickets. Ensure invoices are aligned with the terms of service contracts and any predefined pricing models.
• Ticket Review and Verification: Verify the accuracy of data entered into ServiceNow related to supplier / partner dispatch services.
• Reporting: Create accurate supplier invoice backer which corresponds to the original supplier invoice, resolving any issues or queries in a timely manner and forward this to AP for processing in Navision.
• Conduct root cause analysis on billing issues and collaborate with relevant teams to implement corrective actions.
• Optimize billing workflows using systems like ServiceNow to enhance efficiency.

 Required Skills & Experience:

• Minimum 2 years of experience in billing and invoicing, preferably in international billing within IT or BPO industries.
• Strong knowledge of accounting software such as Navision, Microsoft Dynamics, SAP, or Oracle.
• Proficiency in ServiceNow for invoice processing and ticket management will be considered an added advantage.
• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Formulas), Word, and PowerPoint.
• Experience in end-to-end invoice processing and financial data reconciliation.
• Ability to extract and interpret details from contracts and Statements of Work (SOWs).
• Strong multi-tasking skills with attention to detail and problem-solving abilities.
• Effective communication skills for engaging with internal teams and external suppliers.
• High level of organization, initiative, and ability to work independently.

We will offer:
Salary:
We offer a competitive range that is based upon the depth and level of experience.

Benefits:

• Holiday Leave
• Medical Insurance
• Perk box discounts

About ESP Global Services:

ESP Global Services is a leading provider of customized 24/7 global IT support solutions, specializing in delivering exceptional service to the aviation industry. Since 1992, we have been expertly managing IT infrastructure for over 200 customers across the world, ensuring seamless IT operations with teams of on-site engineers, visiting engineers, and a multi-lingual service desk that handles over 1,000 tickets per day.
With our deep expertise, we cater to the dynamic and evolving needs of businesses, particularly those with large campuses, multiple international locations, and strict security controls. Our IT support services, paired with end-to-end IT hardware lifecycle management, ensure smooth operations wherever you are in the world. We pride ourselves on our values, which center on delivering service excellence, quality, and security in every aspect of our operations.

As an ISO 9001-certified organization, we uphold the highest standards of service and customer satisfaction.

ESP Global Services is an equal opportunity employer.

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