_{26th June, 2025}

IT Specialist Engineer - Stansted Airport

About Us:
ESP Global Services is at the forefront of delivering exceptional IT support and infrastructure solutions. Since 1992, we’ve been providing 24/7 global IT support to clients in industries like aviation, where speed, security, and efficiency are crucial. We pride ourselves on delivering top-tier service with our multi-lingual service desk and on-site teams, managing over 1,000 tickets daily for clients worldwide. With ISO 9001 certification and a commitment to exceeding customer expectations, ESP is a place where talent thrives.
We are now looking for a passionate and driven IT/Mobile Specialist Engineer to join our dynamic Aviation Team at Stansted Airport.

If you're someone who thrives in a fast-paced environment, loves technology, and is dedicated to delivering outstanding customer service, then we want to hear from you!

What You'll Be Doing: As an IT Specialist Engineer, you'll be at the heart of the action, providing critical support across multiple ESP locations while working directly with state-of-the-art aviation technology. Here’s a snapshot of what you'll be responsible for:

• First-Class Support: Provide first, second, and third-line support for specialist airport equipment, ensuring seamless operations and high availability.
• Problem Solving: Identify recurring incidents and provide root-cause analysis to implement permanent fixes, making the system more reliable and efficient.
• Proactive Maintenance: Regularly perform “floor-walking” and visual checks, proactively identifying and resolving issues before they impact operations. Engage with on-site officers to ensure smooth daily operations.
• Incident Management: Take ownership of incident escalations and work with the team to ensure swift resolutions, meeting contractual service levels.
• Training & Support: Provide on-site training and assistance to ESP teams across various locations, ensuring that best practices are followed and knowledge is shared.
• Data-Driven Decisions: Analyze fault data and contribute to the continuous improvement of ticket processing systems.
• Global Travel: Occasionally travel for business requirements, giving you the opportunity to work in diverse and dynamic locations.
• Working hours: 09:00 - 17:30 + On-Call (£20 per night)

What We're Looking For: To be successful in this role, you’ll need a blend of technical expertise and excellent interpersonal skills. Here’s what we’re after:

• Experience: 3-5 years in a mechanical operations/IT field engineer role, with hands-on experience supporting hardware and software.
• Technical Knowledge: Strong understanding of IT hardware, Microsoft Desktop software, and network fundamentals.
• Problem-Solving: Excellent diagnostics and troubleshooting skills—if there’s a problem, you’ll find a solution.
• Adaptability: Self-motivated, flexible, and always ready to embrace new challenges and technology.
• Communication: Clear, concise, and professional communication skills, both written and verbal.
• Security: You’ll need to obtain SC clearance (if not already cleared).
• Driving Licence: A full UK driving licence and a valid UK passport for occasional business travel.

Physical Requirements: This role requires a hands-on approach, and you should be comfortable with physical tasks such as:

• Lifting or pushing 20-50 pounds of equipment.
• Standing or kneeling for extended periods.
• Using mechanical tools (e.g., screwdrivers, wrenches, pliers, drills).

What We Offer: We believe in rewarding talent and offering opportunities for growth. Here's what you'll enjoy as part of the ESP family:

• Competitive Salary: A solid base salary with the opportunity for growth.
• Benefits Package: Matching pension, life assurance, and access to ongoing career development.
• Training & Development: Continuous learning and career advancement opportunities to help you grow in your field.
• Global Exposure: The chance to work with cutting-edge technology in an international environment.

Why Join ESP Global Services? At ESP, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and excellence. As a managed service provider, we take pride in delivering exceptional IT support to the aviation industry, ensuring efficiency, security, and reliability. If you’re looking for a career where your expertise and passion for technology will be truly valued, ESP is the place for you.

Ready to Take Off with Us?
If you’re looking to elevate your career and work in a fast-paced, dynamic environment, apply now to join our team and make a real impact at Stansted Airport!

ESP Global Services is proud to be an equal-opportunity employer.

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