_{18th June, 2025}

About the Job:
As the Desktop Support Engineer in Manila, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements.
 
To provide support on client operating platform, this position is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices, video conferencing, network/remote access.
 
What will you do?:

• As a desktop support engineer, you will resolve issues while adhering to hardware warranty and customer security compliance standards.
• Hands-on experience in installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals. (Monitors, keyboards, mice, printers, fax machines, scanners)
• Provide Smart Hands support for peripheral and networking hardware, including routers, switches, firewalls, racks, and cabinets. Smart Hands activities involve performing physical tasks on-site while following instructions from senior engineers or remote technical teams, or by adhering to predefined procedures.
• Respond to incidents and service requests from customers and manage them to a successful solution.
• Ticket handling based on client requirements.
• Skilled in desk-side support and PC break/fix, with basic administration of Windows operating systems
• Provide standard and approved hardware and software support and maintenance on desktop devices.
• Assist with anti-spyware and anti-virus software, including troubleshooting installation issues.
• Basic support for iOS/Android tablets, assisting with configuration and troubleshooting.
• Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
• Assist with software and operating system deployments using tools such as MSCM, WDS, or MDM solutions to install Microsoft Office, antivirus software, and company[1]specific applications

What will you bring to ESP?

• 2-5 years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Command of the English language. Languages are evaluated during the selection procedure.
• Ability to work under pressure.
• Good knowledge of and experience with Microsoft desktop software and operating systems
• Knowledge of wireless networking
• Understand network protocols, server hardware and configurations, or other IT qualifications.

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

If you are….
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.
 
What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.
 
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
Salary:
We offer a competitive range based upon suitability or experience.
Benefits:

• PTO
• Holidays
• ESP Learning
• Perkbox discounts 

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
 
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.
 
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.
 
Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.
 
ESP Global Services is an equal opportunity employer.

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