_{12th June, 2025}

Infrastructure Project Manager – IT Support Services
About the Role
We’re seeking a seasoned Infrastructure Project Manager to lead and deliver IT support-related projects (e.g., IMAC, desktop rollouts, hardware refreshes) across multiple customer environments. If your experience lies primarily in software delivery or application development, this role is not for you.
Key Responsibilities

• Own full project lifecycle: scope, budget, risk, resources, and scheduling
• Act as the single point of contact between ESP, the customer, and delivery teams
• Manage transitional activities across IT infrastructure domains, not software
• Maintain project artefacts (PIDs, schedules, trackers) and ensure SLAs are met
• Drive stakeholder engagement, handle escalations, and ensure successful handovers
• Ensure quality and financial control, including accurate monthly billing
• Mentor junior team members and support bid processes when needed

Requirements

• 5+ years as an Infrastructure Project Manager, delivering infrastructure/change projects in live IT environments
• Experience with IMAC, hardware refresh, logistics, access/permit coordination etc across the globe
• Strong stakeholder and vendor management skills across dispersed teams
• Project Management certification (Prince2, PMI, or equivalent) is essential
• Comfortable managing up to £1M budgets with matrix-managed teams
• Confident with MS Project and Office 365
• ITIL Foundation desirable
• SNOW desirable

Please Note: This is not a software project management role. We are specifically looking for those with a solid background in IT infrastructure and end-user support services.

What we will offer:

Personal & Professional Development
Salary:
We offer an extremely competitive range which will depend on your exact fit and experience to the role

Benefits:

• Holiday Leave
• Medical Insurance
• Perkbox discounts

  
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages thousands of tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving industries. 

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited.

Our vision aims to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.

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