_{05th June, 2025}

About the Job:
As a People Adviser base in Reading, UK (Hybrid) you will be accountable for all employee lifecycle tasks, as well as supporting the wider team on projects, transformation, employee relation issues, family friendly process, absence management, policies, governance and systems, as well as delivering training initiatives to employees and line managers.
  
Acting as the first point of contact from colleagues, managers, and external parties, you will deliver high quality outcomes ensuring an effective and customer focused HR Advisory service whilst being pragmatic in people solutions which achieve operational objectives.
  
What will you do?:

• Creating and delivering people management training as required to ensure a consistent level of skill in people related matters.
• Provide global support and advice on TUPE, Family Friendly, Performance management, Absence Management, strategic change initiatives and policy updates, undertaking required research as necessary for the relevant country/territory.
• Managing the end-to-end starter and on-boarding process, from offer generation, right to work & background checking, processing new starter documentation, managing attendance at various onboarding activities, and delivering these sessions, keeping the Talent Acquisition team updated throughout. Supporting our line management community through every step of the on-boarding to end of probation period, to ensure we drive a best in class on-boarding experience for new hires.
• Support the People Partner team on global employee relations cases with exposure to larger complex cases.
• Oversee the full employee life cycle by completing all required documentation to ensure best practice and legal compliance. This will include processing all contract changes, internal moves and management of our leaver process.
• Working with a shared People team mailbox, you will review and action email correspondence within agreed timescales, through self-governance, task prioritisation, time management and stakeholder management skills.
• Work with the Head of People Experience and Transformation on the global change initiatives and projects.
• Produce, analyse and provide monthly payroll input reports as well as ad-hoc reporting requirements for the team.

  
What will you bring to ESP?

• CIPD Qualification (level 3 or higher), or equivalent working experience.
• Experience of matrix reporting line structure, ideally in a global company.
• Excellent self-governance, time management and work prioritisation skills.
• Experience of working within a fast-paced, high change People environment.
• Excellent research and data analytic skills.
• Experience of creating and delivering training programmes (both face-to-face and through Teams/remote delivery).
• Strong understanding of core HR Generalist and core administrative processes, including right to work legislation.
• Change management experience including restructures and TUPE.
• Proven experience of UK and European employment legislation and best practice, coupled with a desire to research and learn new country legislation and changes.
• Data accuracy and strong attention to detail. Excellent knowledge of Microsoft Office, including advance Microsoft Excel skills and PowerPoint.
• Strong experience of working with HR software / information systems, and applicant tracking systems.
• Excellent written and verbal communication skills and proven relationship/stakeholder management skills.
• Experience or a desire to learn workflow documentation processes.
• Able to travel with UK and EU when it necessary.

  
If you are….
Motivated to develop your career in Human Resources, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:
We offer a competitive range based upon suitability or experience. (£28-33k)
Benefits:

• Holiday Leave
• Pension
• Life Insurance
• Perkbox discounts 

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
  
ESP Global Services is an equal opportunity employer.

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