Global Service Desk Analyst
Global Service Desk Analyst, Trinidad and Tobago
ESP Global Services are currently recruiting for a Global Service Desk Analyst to join our team in Trinidad and Tobago.
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as a Global Service Desk Analyst you will log all customer incidents and requests accurately. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual service levels.
This role (requires bilingualism English & Spanish) is heavily customer focused and you will provide the highest level of customer service at all times to ensure all service levels are met / exceeded.
A snapshot of what you will be doing: