_{24th March, 2025}

The Organisation:

For more than 50 years, Centacare Brisbane has been working in partnership with the community and all levels of Government.  With a workforce of more than 3,000 as well as volunteers, Centacare responds to local needs from over 200 service sites, touching the lives of more than 100,000 people each year across Disability & Mental Health, Aged & home Care and Specialist Family Support Services. Centacare operate from Hervey Bay to Gold Coast and has a diverse work culture, which is values driven where our people make the difference. 

The role:

As the Rostering Team Leader, you will help foster a positive working relationship between rostering and operations, while providing ongoing daily support to team members through coaching and development. You will play a pivotal role in driving a culture of continuous improvement ensuring the application of industry regulations and best practices to all rostering operations. In this role you will lead a high-performing team whilst fostering a supportive, psychologically safe work environment.

Key Responsibilities:

• Oversee and manage team performance, providing regular feedback, conducting performance reviews, and implementing improvement plans to ensure team members meet organisational goals.
• Interpreting complex Industrial Instruments to implement rostering rules and practices to ensure all rostering shift allocations are undertaken in a manner which correctly applies all aspects of applicable Industrial Instruments.
• Oversee the roster build to establish and maintain service delivery requirements.
• Solve complex issues with strong analytical skills to make informed decisions and drive improvements.
• Development and implement process workflows which generate operating efficiencies and improvements.
• Lead transformational change across end-to-end Rostering function.
• Increased speed and volume of rostering transactions while maintaining high-quality service delivery to clients.
• Implementation of innovative technology solutions to improve rostering efficiency.
• Maintain high employee engagement, satisfaction, and performance within your team.
• Enhance collaboration between key internal stakeholders, driving organisational success.

About you:

• Proven success in leading and managing rostering functions in high-volume, high-transaction environments within the community services sector.
• Strong expertise in interpreting and applying industrial instruments and relevant legislation.
• Experience in designing, developing, and improving end-to-end rostering workflows and processes.
• Skilled in using rostering software and associated technologies to improve efficiency.
• Demonstrated leadership and team-building skills and the ability to lead transformational change and implement operational efficiencies across teams.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels.
• Experience in the Aged Care Industry, Health Sector or similar is desirable. 
• Ability to obtain and maintain a current driver’s license, blue card, criminal history check, NDIS Worker Screening Clearance and evidence of rights to work in Australia.
• Your leadership style is collaborative, empowering, and focused on professional development and team success.

Why Work for us?

This is a unique opportunity to work for a values-based organisation and enhance your leadership skills at one of the largest employers in Queensland. In addition to a competitive remuneration package including 11.5% superannuation, with the option to salary package a vehicle, plus PBI packaging benefits of up to $18,550, you will be able to be part of an organisation that truly values their employees and providing client centric care to our clients.

How to apply

Click APPLY and submit a cover letter and resume today.

Please note shortlisting and interviews will commence as applications are received. 

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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