_{12th February, 2025}

About the organisation
Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.

About the role
As a Home Care Package (HCP) Admission Officer, you will be responsible for managing the end-to-end enquiries and admission process for new and existing clients accessing Home Care Packages. This role ensures a seamless client experience, from initial enquiry through to onboarding, by responding to enquiries, preparing draft budgets, processing referrals, and facilitating the admission process, including preparing agreements and associated documentation. This role can be performed at various office locations from the Gold Coast to the Sunshine Coast with work from home flexibility 2 -3 days per week. 

Key Responsibilities:

• Act as the first point of contact for prospective HCP clients, providing prompt, professional, and customer-focused support.
• Respond to enquiries in a timely manner, ensuring potential clients receive clear and relevant information to assist in their decision-making.
• Conduct timely eligibility checks and liaise with My Aged Care and other referral sources to fast-track client onboarding.
• Prioritise the efficient processing of referrals, ensuring all required documentation is accurate and complete to avoid delays
• Facilitate a streamlined and responsive admission process, ensuring service agreements, budgets, and documentation are prepared and reviewed promptly.
• Guide clients through the process with a strong focus on customer service, ensuring a positive first experience with Centacare.
• Coordinate with Operational Managers and Service Leaders to ensure clients are connected with services as quickly as possible.
• Maintain accurate and up-to-date records of agreements, admission documentation, and added care assessments to support compliance
• Work closely with Service Leaders, Operational Managers, and external stakeholders to remove delays in the admissions process and improve responsiveness.
• Keep internal teams informed of lead conversions and client progress to ensure coordinated service planning and delivery
• Identify opportunities to reduce response times and enhance client experience through the suggestion of process improvements.

Key Skills & Requirements:

• Relevant qualification in aged care, community services, business administration, or a related field (desirable but not essential)
• Understanding of My Aged Care referral pathways, and aged care funding models (desirable but not essential)
• High-level customer service and client engagement skills, with the ability to build rapport and guide clients through the admissions process
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and client management systems (e.g., AlayaCare, Procura, or similar CRMs)
• Experience in customer service, sales, lead conversion, or client relationship management, with a focus on service uptake and growth
• Previous experience working with aged care funding, government contracts, or regulatory frameworks (preferred)
• Strong administrative experience, including handling agreements, compliance documentation, and financial record-keeping.

Why work for us? 
This is a unique opportunity to grow your career within a values-driven organization and enhance your skills at one of the largest employers in Queensland.

Benefits:

• Salary Sacrifice
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment dedicated to making a positive impact in the community.
• Comprehensive training provided on all aspects of the role, including transition to the Alayacare Client Management system

In addition to attractive wage rates, you will benefit from 2 weeks of paid parental leave and 13 weeks of Long Service Leave. We also offer Public Benevolent Institution (PBI) packaging benefits of up to $15,900. Join us to be part of an organization that genuinely values its employees and is committed to providing client-centric care. We encourage applications from those who share our passion for making a difference in the community


How to apply
If you are ready to make a difference and contribute to our mission, and meet the qualifications outlined, we invite you to apply for this role.

Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé. For any questions, please email Marshal.nazareth@bne.centacare.net.au

Please note shortlisting and interviews will commence as applications are received.



The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children.  Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0-18 years) and/or vulnerable adults.  The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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