_{06th March, 2026}

Lune exists to create exceptional experiences, moments of joy, and excellence in the everyday.  
  
An opportunity has opened for a full-time National Service Manager to lead the front of house operations at all The Lune Co venues. In this executive leadership role, reporting directly to the Managing Director, you will be responsible for guest experience, service, people management and all front of house departments across Australia.  
  
For this exciting and rare opportunity, we offer; 

• A competitive compensation package
• A number of employee benefits including an EAP, paid parental leave, and a paid day off on your birthday
• A national leadership position based in Melbourne, offering variety, impact, and close collaboration across our venues
• Opportunities for advancement and ongoing professional development
• An inclusive and supportive work environment centred around our values of growth, positivity, pride, respect and excellence

  
Your responsibilities: 

• Responsible for day-to-day operations and business performance of the FOH operations of all departments of The Lune Co business in Victoria, Queensland and New South Wales
• Accountable for effective financial management ensuring costs are managed and sales budgets and profit expectations are met
• Full operational understanding of every department/business, where you will be able to identify improvements and support managers to enact change
• Appraisals, performance management, training and development, and leadership succession planning
• Accountable for the effective development of team members, specifically the management teams (State FOH Managers and Venue Mangers)
• Responsible for the overall guest experience and ambience in the regions’ venues and quality/consistency of service output

  
The ideal candidate for this role will be: 
  

• Experienced, with 3+ years in a comparable role within the hospitality industry, managing interstate teams
• An accessible and empathetic communicator, who values building a positive and respectful work environment
• Collaborative in their leadership style, skilled at nurturing and developing the people you manage directly, and creating a culture of progression throughout the FOH teams
• Someone with a proven track record in delivering excellence at volume (multi-site leadership experience in a similar business, with proven results in customer and employee growth and engagement)
• Passionate about the hospitality and service industry, with a keen interest in future trends and innovations that could be relevant to the betterment of the company
• Confident in executing training, succession planning and performance management processes, and willing to take on existing company procedures
• Highly knowledgeable in their understanding of operational financial management, and skilled at managing your teams to meet financial deliverables
• Able to travel interstate regularly
• An embodiment of our company values of Growth, Pride, Positivity, Respect and Excellence 
• Full Australian Working Rights

If you think this sounds like you please apply via Seek with your resume and a cover letter. If you have any questions about the role before applying, please reach out to Cam Reid - cam@thelune.co.

Apply For Job