_{09th October, 2025}

Bilingual (FR/EN) Technical Service Representative

Location: Newmarket, ON (Hybrid – 3 Days in Office)

Salary Range: $57,000 – $60,000

Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures both technical and cultural alignment, leading to long-term success for all parties involved.

Why Are We Looking for You?
We are proud to support our valued client in hiring a Bilingual Technical Service Representative for an exciting opportunity in the appliance industry.
Our client is a well-established and respected manufacturer known for their innovative product line, strong customer service standards, and commitment to employee development.

They take pride in fostering a collaborative and supportive work environment, where team members are encouraged to grow and make a meaningful impact.

What’s In It for You?

• Competitive salary between $50,000–$60,000
• Comprehensive benefits package
• Defined contribution pension plan with RRSP matching
• Hybrid work model – 3 days in office, 2 days from home
• Laptop and VOIP system provided
• Opportunity to join a stable, industry-leading organization that values professional growth

What Will You Do? 

• Responding to technical inquiries from service technicians, field techs, and customers
• Troubleshooting product issues and guiding users through resolutions
• Coordinating with internal departments to resolve product or service-related concerns
• Maintaining accurate records of service calls and support cases
• Delivering excellent bilingual (English/French) communication in all customer interactions

What Do You Bring?

• Full bilingual proficiency in English and French (spoken and written)
• Strong mechanical aptitude with the ability to understand appliance systems and components
• Previous experience in technical support, customer service, or field service coordination
• Industry experience in appliances, restaurant equipment, beverage equipment, medical/dental devices, or related mechanical fields
• Excellent communication, problem-solving, and multitasking skills
• A customer-first mindset and the ability to thrive in a fast-paced, team-oriented environment

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