_{29th September, 2025}

Bilingual Customer Service Representative
Medical Device Industry
Mississauga, ON

Here’s what you’ll get:

• Competitive salary with full employer-paid benefits starting on Day 1
• Monday–Friday daytime schedule – enjoy your evenings and weekends free
• 3 weeks of vacation
• Active social committee with fun events and activities to keep the team connected
• A positive, energetic, and supportive team environment
• Discounts on innovative medical products
• Free onsite parking and easy access to public transit

Overview:
Are you ready to bring your energy, precision, and customer-first mindset to a company that’s making a real impact in the medical device industry? In this role, you’ll be the vital connection between customers, sales, and production—keeping everything running smoothly behind the scenes. You won’t be tied down to call-centre scripts; instead, you’ll manage details, clarify orders, and ensure customers receive top-tier service. If you thrive in a fast-paced environment where accuracy and efficiency matter, this is your chance to shine.

Here’s what you’ll do:

• Be the go-to liaison for customers—mainly through email with some phone outreach for clarifications
• Ensure orders are processed seamlessly and accurately by coordinating between customers, sales, and production
• Create and manage product quotations with precision and speed
• Monitor inventory, track orders, and provide timely updates to keep customers informed
• Solve challenges quickly by working with internal teams and always putting the customer first

Here’s what you’ll need to be successful:

• High school diploma required; post-secondary education strongly preferred
• Bilingual fluency in English and French (written and verbal)
• Exceptional attention to detail with the ability to juggle multiple priorities in a busy environment
• A collaborative, customer-focused approach with strong problem-solving skills
• Minimum of 1 or more years of customer service experience (manufacturing, distribution, or medical device industries a strong asset)

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