_{01st September, 2025}

Job Title: Director of Operations
Location: Vaughan, ON, Canada
Salary Range: $115,000-$145,000 - Competitive, commensurate with experience

1. Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

2. Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Director of Operations for an exciting opportunity in the transportation and logistics industry. Our client is a well-established leader in the 3PL and asset-based transportation sector, known for their commitment to service excellence, safety, and operational innovation.
They take pride in investing in their people, offering career growth opportunities, mentorship, and a supportive work environment.

3. What’s In It for You?

• Career development opportunities with a growth-focused organization
• A collaborative and team-oriented work culture
• Ongoing mentorship and leadership support
• Competitive total rewards package including group health and dental benefits
• Company-sponsored retirement savings plan

4. What Will You Do?

• Oversee daily operations across fleet, warehouse, and 3PL logistics functions to ensure efficiency, safety, and profitability
• Lead, mentor, and manage operations teams including dispatch, drivers, and logistics staff
• Develop and execute operational strategies aligned with organizational goals and customer expectations
• Monitor KPIs (on-time delivery, asset utilization, cost per mile, dwell time) and drive continuous improvement
• Optimize fleet scheduling and utilization while ensuring compliance with safety and regulatory requirements
• Manage vendor and carrier relationships, including negotiation of service-level agreements
• Implement and leverage logistics technologies (TMS/WMS) to increase efficiency and reporting accuracy
• Oversee budgets and P&L accountability, ensuring cost control and profitability
• Build and maintain strong customer relationships to ensure retention and service excellence
• Lead process improvement and risk management initiatives to reduce costs and enhance service delivery

5. What Do You Bring?

• 6+ years of progressive leadership experience in transportation, logistics, or 3PL operations with proven P&L accountability
• Strong knowledge of North American transportation modes, regulations, and customer markets
• Strategic, adaptable, and organized leader with a track record of driving operational growth
• Exceptional communication, negotiation, and relationship-building skills with executive presence
• Advanced proficiency in MS Office and logistics systems (TMS/WMS), with strong data-driven decision-making skills
• Demonstrated expertise in time management, prioritization, and creative problem-solving under pressure
• Proven ability to lead cross-functional teams and build long-term customer partnerships
• Willingness to travel (approximately 25%) across Canada and the U.S. to support operations and clients

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