_{28th April, 2025}

Customer Service Supervisor (Hybrid)

Location: GTA

Salary Range: $70,000-$80,000 (based on experience)

Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment lead to long-term success for all parties involved.

Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Customer Service Supervisor for an exciting opportunity in the flooring manufacturing and distribution industry. Our client is a well-established leader in this sector, known for their commitment to quality, innovation, and exceptional customer service. They take pride in investing in their team, offering ongoing training, career growth opportunities, and a supportive work environment where employees can thrive.

What’s In It for You?

• Competitive salary and benefits package
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Employee training and development programs
• The chance to be part of a respected company in the flooring industry

• Supervise and lead a team of customer service representatives to ensure high levels of service and efficiency
• Oversee order management processes, ensuring accuracy and timely fulfillment
• Handle escalations and resolve customer issues with a solutions-focused approach
• Develop and implement best practices to enhance customer service operations
• Collaborate with internal departments, including sales and logistics, to ensure seamless order processing
• Train, coach, and mentor team members to drive performance and professional development
• Monitor key performance indicators and provide regular reports on team metrics

• Minimum of 5 years of experience in customer service and order management
• At least 2 years of experience in a supervisory role
• Background in the manufacturing and distribution industry, preferably flooring or related sectors
• Strong leadership and team management skills
• Excellent problem-solving and communication abilities
• Proficiency in order management systems and CRM software
• Ability to work in a fast-paced, customer-centric environment