_{30th September, 2025}

Who we are
Our client, Scrubs Nursing Agency, is a boutique provider of specialist nurses, midwives, registered nurses and personal care workers to hospitals, aged care, and health services in Australia. Scrubs are redefining healthcare staffing across Australia through innovative technology, compassionate care, and professional excellence. The mission is simple: ensure every healthcare facility receives the highest quality support while every nurse finds meaningful, flexible work.
Scrubs are in an exciting transformation phase - growing fast, rethinking how we support hospitals and aged care providers, and building stronger experiences for our incredible nurses and carers. We have a compassionate, close-knit culture and are seeking talent eager to join us on this exciting journey. Based in Warragul, the heart of Gippsland, we’re proud of the lifestyle that comes with working here, shorter commutes, weekend farmers’ markets, fresh air, and easy access to beaches and national parks.

The Role
As an Allocations team member, you'll be the driving force behind growth and service excellence. This is more than scheduling - it's about matching skilled nurses and carers to critical shifts with precision, speed, and care. You'll be the vital link between our dedicated healthcare professionals and the facilities that depend on them, directly impacting patient care and community wellbeing.

Your decisions will have an immediate, meaningful impact. You'll build strong trust-based relationships with both healthcare workers and facilities, understanding their needs and preferences while maintaining the highest compliance and safety standards.

Responsibilities

• Work closely within the allocations team to handle calls and rostering requests from healthcare facilities and achieve KPIs. 
• Process service requirements and match nurses to client needs with speed and precision. 
• Handle urgent requests, cancellations, and last-minute adjustments, professionally. 
• Manage feedback constructively and professionally.
• Drive growth in shift bookings through proactive client and member engagement.
• Identify workforce gaps and support pipeline building.
• Ensure compliance with qualifications, registrations, and shift requirements.
• Contribute to best practices across allocation and recruitment.

About you
You’re a customer service/rostering/allocations/recruiting professional, who thrives on building positive working relationships, navigating challenges with a collaborative, problem-solving mindset to drive service excellence and growth.

• Self-driven, thrives working independently as well as part of a team, with the ability to manage calls, clients and members in a fast-paced environment. 
• Excellent phone etiquette and communication skills, with experience handling calls and building rapport/positive working relationships.
• Curious, proactive, problem-solving mindset to drive growth in shift bookings. 
• Ability to work effectively across allocations, recruitment, marketing to support member readiness and escalate conversion barriers.
• Demonstrated ability to consistently deliver high-quality service within tight timelines.
• Knowledge of healthcare rostering/recruitment systems will be an added advantage.

Why you'll love working with us

• Meaningful work supporting quality patient care 
• Flexible Roster for work-life balance
• Growth opportunity in a fast-expanding, innovative nursing agency
• Make a real impact - Behind every nurse on shift is a team that made it possible
• Lifestyle balance - Enjoy the benefits of Warragul and the Gippsland community.

Ready to Join Our Team?
Come join us and be part of our growth journey! Send your CV and a short Cover Letter telling us why a role in Allocations excites you - Apply now!

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