_{26th March, 2025}

Community Engagement Volunteers support the Community Engagement Team to deliver a range of quality activities and events such as soccer training, drama classes, sewing groups, walking tours, excursions, ad-hoc lunch support, surveys, free ticket distribution, school holiday programs, large celebrations and referrals to internal and external activities and services.

Days and hours required per week:
4 hours per week - flexible
Some tasks can be performed remotely.
Days and times can be flexible. 

Location: Asylum Seekers Centre, Newtown

Commitment Period: Minimum 3 months

Tasks of the Engagement Team may include (those in bold most relevant to this role within the team):

• Performing client registration processes prior to the activity and / or on the day of the activity
• Ensuring that clients have all the information required to meaningfully participate in events and programs of interess
• Attending Community Engagement activities and events, ensuring that a warm and inclusive environment is enjoyed by all participants
• Assisting with event set-up and pack down 
• Ensuring that any wellbeing or safety concerns pertaining to clients are promptly shared with the appropriate ASC Staff
• Connecting participants to the appropriate ASC service such as the Health, Employment or Intensive Supports where they are in attendance, or advising the appropriate ASC person for follow up
• Assessing activity sites for hazards, responding to, and reporting hazards to ASC staff in a timely manner
• Communication with clients to seek feedback on ASC programs and services e.g. telephone surveys, recording ad hoc suggestions
• Coordinating opportunities to distribute free tickets to performances or shows and communicating outcomes to applicants and staff
• Contribute to the development of the assigned program in close collaboration with the coordinating staff member e.g. identify safe walking tracks for the bushwalks
• Other as reasonably requested by the Line Manager
• Helping to manage the Community Engagement Inbox
• Updating Civi in regards to client requests for external and internal activities.

Selection Criteria

• Experience in working with people from various backgrounds and cultures
• Strong organisational and time management skills
• Excellent interpersonal communication skills including active listening skills and the ability to create a welcoming and inclusive environment for people seeking asylum
• Ability to work collaboratively with other staff and volunteers
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality
• Positive attitude and proactive approach to program development
• Intermediate computer skills (confidence in using Google Workspace, the internet and emails)
• Familiarity with databases and/or ability to learn

Desirable

• First Aid Certificate with a current CPR component
• Experience in managing and delivering events and community activities

General Conditions:

All ASC staff and volunteers are required to: 

• Adhere to ASC’s vision, purpose and values. 
• Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies. 
• Comply with Work, Health and Safety systems. 
• Comply with Incident Management Procedures and emergency protocols. 
• Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways.
• Have received two doses of the COVID-19 vaccination.
• Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date. 
• Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements.

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