_{18th December, 2024}

Reporting to: Philanthropy & Partnerships Manager
 
Days and hours required per week: 1 day per week minimum (In office training, WFH options)
 
Duties & Responsibilities
 
Donor Engagement and Communication:

• Thank donors, provide updates, and address inquiries via phone and email.
• Develop personalised messages for donor milestones and assist with engagement campaigns.

Follow-Up and Donor Support:

• Follow up on expiring payment methods, missed donations, and donor concerns.
• Identify opportunities to upgrade donors or promote additional campaigns

Data Management and Reporting:

• Log donor interactions accurately and maintain up-to-date records.
• Track engagement metrics and assist in generating reports to inform strategy.

Campaign Coordination:

• Support regular giving appeals, including scheduling, donor segmentation, and communication delivery.
• Prepare and send newsletters, reminders, and impact reports in collaboration with the fundraising team.

Research and Donor Insights:

• Conduct research on donor behaviours and identify potential new regular donors.

Administrative Support:

• Maintain campaign calendars, prepare materials for donor meetings, and support process improvements.

 
Selection Criteria

• Previous experience with fundraising and marketing is highly regarded
• Previous experience with any CRM systems, Canva and Adobe Creative cloud tools is highly regarded (but not required)
• Excellent communication skills, both written and verbal 
• Proficiency in Google Drive and tools and / or Microsoft Office Suite
• Confident telephone/people manner 
• Strong organisational skills
• Experience in working with people from various backgrounds and cultures
• Advanced computer skills
• Ability to work collaboratively with other staff and volunteers 
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality

General Conditions
 
All ASC staff and volunteers are required to: 

• Adhere to ASC’s vision, purpose and values 
• Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies 
• Comply with Work, Health and Safety systems 
• Comply with Incident Management Procedures and emergency protocols 
• Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
• Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date 
• Support a child safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements 

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