_{19th February, 2021}

Purpose / Objective: Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals face to face or over the phone

Reports to: Information and Referral Coordinator
Days and hours required per week:
1 day a week for a 4-5 hour shift. Normally done through rotating shifts with your team. Example: 9-1pm, or 12-4 pm (but always the same day of the week)

Duties & Responsibilities

• Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person/program area 
• Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person/program area
• Ensure safety practices are followed at the reception; signing in/out, log book etc
• Follow our COVID-19 plan and guidelines and instruct the people we support, staff and volunteers accordingly
• Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
• Obtain basic details, information and documentation from clients to process a clear referral for services
• General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
• General administration tasks to support clients and workers; printing, scanning, mail distribution, 
• Basic housekeeping when required

Selection Criteria 

• Experience in working with people from various backgrounds and/or cultures
• Experience in administration, reception or customer service 
• Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
• Ability to work collaboratively with other staff and volunteers 
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality

    
General Conditions 
    
All ASC staff and volunteers are required to: 

• Adhere to ASC’s vision, purpose and values 
• Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies 
• Undertake the NSW Working with Children Check prior to commencement and ensure it is up-to-date 
• Comply with Work, Health and Safety systems 
• Comply with Incident Management Procedures and emergency protocols 
• Demonstrate a respectful and welcoming behaviour with all people at ASC in a culturally appropriate way.     

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