Supports the Asylum Seekers Centre online shop ('Shop with Impact') with inventory management, order fulfilment, and customer service.
Purpose / Objective: Reporting to the Supporter Engagement Coordinator, the Coordinator will support the Asylum Seekers Centre online shop, Shop with Impact, with inventory management, order fulfilment, and customer service.
Reports to: Supporter Engagement Coordinator
Commitment Period: Minimum 6 months
Days and hours required per week: 1-2 hours per week (this fluctuates depending on demand). Typically, there are busier periods during Mother’s Day, City2Surf and Christmas (with higher influx of orders). There may be adhoc requests to volunteer selling merch at events. This is not required and subject to the volunteer’s availability.
Location: The main task of fulfilling orders must be done at the Newtown Centre. Customer service management and recording payments in the CRM can be done remotely. Potentially, offsite at events and stalls where required to assist with selling merchandise.
Duties & Responsibilities
The Shop Coordinator will manage the day-to-day running of the online store. Activities include: