_{10th November, 2026}

Operations Manager - Domiciliary Care
 
London | £50,000 to £55,000 per annum | Full-time | Hybrid working
 
Ready to bring your care leadership experience to a growing business?
 
You know what it takes to run a successful home care service: a motivated team, well-managed operations and a commitment to quality that carries through into every visit.
 
Now you're looking for an opportunity to make a wider impact.
 
We're recruiting an Operations Manager for an expanding domiciliary care business in London. This is an opportunity for an experienced Registered Manager or senior home care leader to work closely with the owners, strengthen day-to-day operations and help shape the next stage of growth.
 
The opportunity
 
Reporting directly to the owners, you'll turn their plans into practical action, giving teams clear direction, improving processes and ensuring the business has the people and resources to grow sustainably.
 
You'll bring a balance of care expertise and commercial understanding, recognising that a successful service needs to deliver excellent care while supporting its team and managing performance effectively.
 
This is a hybrid role combining a visible presence in the business with some flexibility to work from home.
 
What you'll be doing

• Leading and developing the team: Set clear expectations, coach managers and office colleagues, and build a culture of accountability, collaboration and support.
• Overseeing daily operations: Ensure scheduling, staffing and office processes work effectively to meet the needs of clients and care professionals.
• Maintaining quality and compliance: Work with the management team to monitor standards, identify concerns and deliver meaningful improvements.
• Supporting business growth: Translate the owners' strategy into achievable plans, ensuring operational capacity keeps pace with new business.
• Managing performance: Use recruitment, retention, service delivery and financial information to understand performance and agree priorities.
• Building strong relationships: Support positive relationships with clients, families, colleagues and external professionals.
• Improving how the business works: Identify bottlenecks, strengthen systems and introduce practical changes that make a difference.
• Keeping the owners informed: Provide clear updates on progress, budgets, risks and the support needed to achieve business objectives.

What you'll bring
 
We're looking for someone with a proven track record as a Registered Manager who has led a successful domiciliary care team.
 
You'll also bring:

• Strong knowledge of home care operations, regulatory requirements and safeguarding.
• Experience managing, motivating and developing teams.
• Sound commercial judgement, including working with budgets and performance targets.
• The confidence to address challenges, make decisions and follow through.
• Excellent communication skills and the ability to build trust at every level.
• Strong planning and organisational skills, with a calm approach to competing priorities.
• Confidence using care management systems, reporting tools and everyday office software.
• A full driving licence and access to transport for travel within the business's territories.

A relevant qualification in Health and Social Care, leadership or management would be an advantage.
 
Why consider this role?
 
You'll join the business at an important stage of its development, with the opportunity to influence how it grows and how its teams work.
 
For an established Registered Manager ready for broader operational responsibility, or an experienced Operations Manager who wants to remain closely connected to quality home care, this offers the chance to put your experience to work across people, performance and service improvement.
 
Interested?
 
Apply with your CV, or contact Laura at Mash Care for a confidential conversation.
The role is subject to appropriate pre-employment and safeguarding checks.

Apply For Job