_{08th March, 2026}

We are looking for an experienced, people-focused Operations Manager to lead the day-to-day performance of our growing home-care business.
 
Reporting directly to the Franchise Owner, you will oversee service delivery, lead and develop key operational teams, and ensure both clients and Care Professionals receive an outstanding experience every day.
 
This is a senior, hands-on role for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering high-quality, regulated care.
 
 
The Role
 
You will take ownership of the daily running of the business while helping to drive long-term growth and operational excellence.
 
People Leadership

• Recruit, train, manage and motivate a high-performing team of Key Players.
• Create clarity around roles and responsibilities, setting expectations and driving accountability.
• Provide coaching, feedback and support to improve efficiency and effectiveness.
• Ensure employment legislation, equality, diversity, and health and safety requirements are consistently applied.

Business Operations

• Deliver the Franchise Owner's growth strategy and operational plans.
• Champion a strong service culture and commercial mindset across the business.
• Take full responsibility for day-to-day operations.
• Set, review and deliver against performance targets and budgets.
• Organise and coordinate operations to maximise productivity.
• Analyse management information and performance reports to identify risks, trends and opportunities.

Quality & Compliance

• Monitor client and Care Professional experience and drive continuous improvement.
• Ensure the business has the resources needed to deliver safe, high-quality care.
• Maintain exceptional standards in line with regulations, legislation and brand expectations.
• Keep up to date with sector developments and best practice to continually strengthen the service.

 
 
About You
You will be an experienced operational leader, ideally from a regulated care, healthcare or service-driven environment, with a strong track record of:

• Managing teams and developing people.
• Driving operational performance and productivity.
• Working to budgets and targets.
• Delivering high-quality, compliant services.
• Using data and reporting to make informed decisions.
• Balancing compassion with commercial awareness.

 
You will be organised, resilient, and confident making decisions — with the ability to inspire others and keep standards high in a demanding, rewarding sector.
 
 
Why Join Us?

• Senior leadership role within a growing franchise.
• Opportunity to shape operations and culture.
• Work for a values-driven organisation making a real difference.
• Supportive ownership team and strong brand backing.
• Competitive salary and benefits package.

 
If you are ready to take the next step in your operations career and play a pivotal role in a high-quality home-care business, we would love to hear from you.
 

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