Our client is a family-run, Somerset-based organisation providing complex care & case management services.
Our client is a family-run, Somerset-based organisation providing complex care, case management services, care expert work under our CQC registration.
Their mission is simple:
To make a lasting, positive impact on the lives of those we support by
combining compassion, integrity, and excellence in everything we do.
We believe every person matters — and with the right support, they can
achieve more.
They are CQC-registered for the treatment of disease and disorder, and
personal care, delivering complex care and case management services
nationally.Their team designs and oversees bespoke care packages that
prioritise safety, independence, and quality of life, underpinned by clinical
expertise and a genuine family ethos.
Purpose of the Role
The Administrative Assistant will play a key role in supporting the day-today running of our service. This position focuses on providing administrative and compliance support to the management team,mensuring the business runs efficiently and meets CQC and regulatory standards.
You'll be a trusted, proactive team member, helping coordinate staff files, compliance records, and documentation that underpin our "Outstanding" care provision.
Key Responsibilities
Administrative & Operational Support
- Provide general administrative support including emails, calls, filing,
and correspondence.
- Maintain accurate digital and paper records using CTCM's care and
compliance systems.
- Support rota coordination, training logs, DBS checks, and staff
compliance files.
- Assist with policy and procedure updates, audits, and internal quality
checks.
- Prepare letters, reports, and meeting minutes for the management
team.
- Support recruitment administration and onboarding processes.
CQC & Governance Support
- Assist with maintaining CQC evidence folders and Provider
Information Returns (PIRs).
- Update and monitor compliance trackers, incident logs, and
competency assessments.
- Help prepare documentation for inspections, audits, and service
reviews.
- Liaise with care teams to ensure all compliance actions are
completed on time.
Team & Communication
- Support the Director and Deputy Manager with scheduling,
communication, and project organisation.
- Liaise with staff, professionals, and families in a professional and
compassionate manner.
- Promote CTCM's mission, values, and commitment to personcentred care.
Requirements
Essential
- Full UK driving licence and own transport.
- Strong administrative and organisational skills.
- Excellent written and verbal communication.
- IT confident (Microsoft Office, Excel, email systems).
- Ability to maintain confidentiality and professionalism.
- Experience in the care, health, or social care sector.
Desirable
- Experience supporting CQC-regulated services.
- Knowledge of HR, compliance, or audit processes.
- Ability to work flexibly and proactively within a small, growing
business.
If you have the required experience, please apply today!