_{01st September, 2025}

Care Coordinator - Home Instead (Newport & Monmouth Branches)
Salary: £26,000 - £28,000 per annum (DOE)
Hours: Full-time, 40 hours per week
 
About Us
 
At Home Instead, we're passionate about delivering outstanding, person-centred care that enables people to live independently in their own homes for as long as possible. Our Newport and Monmouth branches have built a strong reputation for quality, compassion, and commitment - and we're looking for a dedicated Care Coordinator to join our team and help us continue making a real difference.
 
The Role
 
As a Care Coordinator, you'll be the heartbeat of our scheduling and care delivery operation. You'll work closely with clients, caregivers, and management to ensure care is organised effectively, efficiently, and with compassion.
 
Key Responsibilities:

• Create, manage, and maintain care schedules for clients and caregivers
• Match caregivers to clients based on skills, personality, and availability
• Monitor care delivery to ensure high standards and continuity
• Build strong relationships with clients, families, and the care team
• Assist with recruitment, induction, and ongoing support for caregivers
• Respond to schedule changes, emergencies, and last-minute care needs
• Maintain accurate records and comply with all CQC regulations

What We're Looking For:

• Previous experience in a care coordination or scheduling role (home care experience preferred)
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication and people skills
• Problem-solving ability and a calm, professional approach under pressure
• Proficiency in IT systems (experience with care scheduling software an advantage)
• A genuine passion for improving the lives of others

Benefits:

• Competitive salary of £26,000 - £28,000 (depending on experience)
• 40 hours per week, Monday to Friday (occasional on-call cover required)
• Ongoing training and development opportunities
• Supportive, friendly team environment
• Opportunity to work for a leading, award-winning care provider

How to Apply:
 
If you're organised, compassionate, and ready to make a real difference in people's lives, we'd love to hear from you.
Please send your CV and a short covering email explaining why you'd be a great fit to...
 

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