_{02nd April, 2026}

Lox & Chain is a global, design-led jewellery brand with a highly engaged community and strong international momentum. Now in a focused growth phase, they're looking for an Ecommerce Specialist to take ownership of the performance and execution of the online business.
 
This is a high-ownership role at a brand that's already working, real revenue, real customers, real traction. You'll sit at the intersection of data and action, working with a team that cares just as much about what the numbers say as what to do next. There's pace, there's trust, and there's room to make decisions that genuinely move the needle.
 
What you'll be working on:

• Owning weekly ecommerce reporting across Shopify and GA4, tracking key performance metrics
• Analysing product and market performance to identify trends, risks and opportunities
• Turning customer behaviour insights (Hotjar, Clarity) into clear, actionable improvements
• Managing Shopify execution across CRO tests, PDP updates and product launches
• Ensuring campaigns and drops go live accurately and on time
• Identifying friction across the funnel and driving UX and conversion improvements
• Owning lifecycle performance in Klaviyo (email and SMS across flows and campaigns)
• Collaborating cross-functionally to align stock, campaigns and landing page performance

What they're looking for:

• 3-6 years' experience across ecommerce, digital or online retail
• Hands-on Shopify capability (collections, PDPs, metafields, basic theme navigation)
• Proven experience with Klaviyo across flows and campaigns
• Confidence using analytics and heatmapping tools to diagnose on-site performance
• Data-led and commercially minded, with a clear understanding of what good looks like
• Someone who follows things through, not just identifying issues, but resolving them

Why Lox & Chain:

• A brand with genuine global momentum, a loyal customer base and a product people love
• Real ownership from day one, no waiting for sign-off on everything
• A small, high-trust team where your impact is visible
• Byron Bay based (hybrid), working with a team that moves quickly and takes the work seriously
• The opportunity to shape the ecommerce function at a stage where you can leave a mark

 

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