We're thrilled to partner with Desky - Australia’s leading retailer of sit-stand, height-adjustable desks and ergonomic office furniture. As a fast-growing, customer-centric business, they're expanding into international markets and looking for a dynamic leader to shape our global customer success strategy. This role is key to ensuring exceptional service and operational efficiency across multiple regions.
 
 
 
As the Global Customer Experience Manager, your remit will be to drive the development and execution of customer service strategies, with a strong focus on process optimisation, team structure, and continuous improvement. You'll lead international support teams, enhance service delivery, and champion operational excellence to create a world-class customer experience.
 
 
 
You'll love:

• You'll be aligning yourself with a fast growing, entrepreneurial team
• There's loads of opportunity to play a key role in the growth journey
• The ability to truly shape global CX across 2 brands, both Desky & their sister company Alternative Brewing

 
 
Key Responsibilities

• Develop and implement a global customer service vision that enhances efficiency and satisfaction.
• Establish and standardise workflows, performance monitoring, and best practices across all markets.
• Maintain high customer service standards, ensuring KPIs are met, and teams deliver exceptional support.
• Mentor and develop three senior leaders in Australia, Canada and the USA, fostering a culture of collaboration and continuous learning.
• Oversee budgets, resource allocation, recruitment, training, and performance appraisals.
• Work cross-functionally with Commercial, Supply Chain, and Product teams to optimise service delivery.
• Identify and implement process improvements to drive efficiency and customer satisfaction.

 
 
 
About You

• Leadership experience managing international teams.
• Proven track record of improving efficiency, team performance, and customer satisfaction.
• Strong strategic and problem-solving skills, aligning customer support functions with business goals.
• Excellent leadership, communication, and stakeholder management abilities.
• Experience managing budgets and implementing continuous improvement initiatives.
• High proficiency in Customer Relationship Management (CRM) systems.
• Ability to thrive in a dynamic, fast-paced environment and meet operational deadlines.

 
 
If you’re ready to take on a leadership role in a high-growth company and shape the future of global customer success, apply now!