_{06th February, 2025}

Sea to Summit - the brand for the adventurers, the wanderers and the wild at heart.
 
This iconic homegrown outdoor adventure brand is appointing a seasoned Customer Experience Manager to drive best in class B2B & B2C customer service.
 
If you're not familiar with Sea to Summit, you can get inspired by their range here: https://www.youtube.com/watch?v=VMl9cdxaciY&list=PLcV-PB57-BuP8EoV5DEiG9HRgTY1Wym1K
 
 
 This is a role for someone who knows customer service can be proactive, not just reactive, who looks for ways the team can add value and really serve a customer base who are thirsty for touch points, particularly in B2B.
 
You're known for your strength in communication, in your ability to bring people on a journey and to find efficiencies in processes along the way. You understand customer service is an extension of sales, not just means of clearing tickets. 

 
 
 
You'll Love:

• This is a role you can shape. It's a great team, great business and great product range, and the opportunity is ripe for some great innovation 
• Aligning with a brand on a solid growth trajectory.  A growing company in a growing category
• Their award winning product range is unmatched in the category, and this is coupled with very strong retail relationships
• Working with A-players to build something incredible

 
 
Your role will cover:
 

• Leading a team of 5 (both onshore & offshore) in B2B and B2C customer service and warranties
• Transitioning the CS offering from reactionary service to proactive customer service and sales
• Driving innovation in CS. Understanding the workings of the business and looking at CS processes as a cross section in the wider team
• Assessing the tech stack and identifying opportunities to drive an exceptional CS offering

 
 
Not yet in WA but want to be? Let's chat.
 
APPLY today, or send Q's to emily@revererecruitment.com.au

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