Handling Number Port, Directory listing, e911, LIDB/CNAM, PIC fallout as related to commercial accounts.
25th March, 2020
These positions are REMOTE and are in place to handle all fallout for BPO customers in the business space and consists of handling Number Port, Directory Listing, e911, LIDB/CNAM, PIC fallout as related to commercial accounts. Responsibilities/Key Tasks:
Accurately interpret LSR’s, CSR’s, DSR’s & SOA for residential and business accounts.
Manually Provision LSR’s, CSR’s, DSR’s & SOA for residential and business accounts.
Resolve ILEC/CLEC rejects and work with the ILEC/CLEC to ensure smooth order completion.
Daily communication and interaction with ILEC & CLEC’s.
Maintain and update various databases for ILEC & CLEC process changes
Work on expedites. This requires monitoring orders via GUI or email and effectively resolving issues for customers
Must be able to identify system issues and troubleshoot on the fly to provide more information for appropriate internal/external teams
Strong analysis ability at the order detail level
Must be able to effectively prioritize workload, handling multiple priorities simultaneously and possess exceptional follow-up and problem resolution skills
Must be available for on-call rotation
College degree or 2 - 4 years provisioning experience for business/commercial accounts
Technical proficiency with Microsoft application including the ability to format and query for reports.