Our valued client is seeking an experienced and passionate customer service professional to support their Enterprise customers.
18th May, 2020
This position is responsible for providing support to our client's key Enterprise Agreement customers and partners. This role is responsible for assessing non-technical support escalations to solve the most challenging usage, reporting and account portal problems their customers face. The role involves troubleshooting, analyzing, escalating, documenting and communicating to the various stakeholder communities as appropriate for each escalation.
This is a long-term contract opportunity in the greater Seattle metro area. Role is primarily onsite, but may have flexibility for remote as long as local to the area.
Seeking junior to mid-level (2-5 years of related industry experience).
Sorry - no C2C nor visa transfers... W2 candidates only, please!