_{06th October, 2025}

About Us We are a leading OTT software platform serving Tier 1 media, sports, and entertainment brands globally. Our team has grown rapidly to 300+ colleagues worldwide, delivering solutions to clients ranging from major sports teams to some of the largest Telcos. Our founders are former executives from Disney, HBO, AT&T, and other industry leaders

We value transparency, fairness, and collaboration, while tackling some of the most challenging OTT video use cases — focusing on massive scale, resilience, and innovation. If you thrive in a fast-paced, high-performing, learning-oriented environment and want to be part of a culture that cares as much about people as results, this is the place for you.
About the Role We’re looking for a Customer Success Leader who is passionate about creating exceptional customer experiences and delivering innovative products to leading media, sports, and entertainment brands worldwide

This role is ideal for experienced professionals in Customer Success, Account Management, or Sales who are excited to scale a growth-stage company, work directly with customers, and solve complex, high-impact challenges.
You will report directly to the Global Head of Customer Success & Analytics.
Key Responsibilities Value Assurance & Reporting

• Ensure timely, high-quality, and budget-compliant delivery of major development projects, including planning, program management, and reporting.
• Track and analyze key customer success metrics, including satisfaction, retention, and upsell/cross-sell opportunities.
• Continuously monitor service delivery across all platforms and apps, identifying improvement opportunities and conducting performance evaluations internally and with customers.

Customer Relationship Management

• Build and maintain strong, trusted relationships with key customer stakeholders.
• Act as the primary point of contact for day-to-day program needs.
• Proactively engage with customers to understand their evolving business needs and provide industry-leading solutions.
• Anticipate and resolve customer concerns promptly and effectively.

Customer Onboarding & Training

• Oversee onboarding for new customers, ensuring a smooth transition and successful implementation.
• Develop and deliver customer training programs to maximize product adoption and value.
• Provide ongoing guidance to help customers achieve measurable ROI.

Cross-Functional Collaboration

• Advocate for customers across Engineering, Product, and Sales teams, influencing product enhancements and improvements.
• Work closely with Sales, Product, and Marketing to align Customer Success initiatives with strategic objectives.
• Build strong relationships with internal and external stakeholders to ensure seamless communication throughout the customer lifecycle.
• Prepare reports and presentations for senior management highlighting achievements, challenges, and opportunities.

What Success Looks Like We are looking for someone who embodies these values and mindset:

• Focus on Impact: Take accountability, solve problems, and do what it takes to positively impact customers, the team, and the business.
• Stay Curious: Seek continuous learning, understand root causes, and explore interdependencies.
• Be Supportive: Foster collaboration, help peers succeed, and prioritize the team and customer’s best interests.
• Speak Up: Offer thoughtful dissent and share your perspective to drive growth and improvement.

Experience & Skills

• 7–10 years of progressive experience in Customer Success Management, Account Management, or Management Consulting.
• Proven ability to develop deep customer relationships and drive business outcomes.
• Passion for technology, with experience in software development and technical topics.
• Strong understanding of SDLC processes and Agile methodologies.
• Excellent project/program management skills, including planning, problem-solving, and risk management.
• Exceptional communication, analytical, and problem-solving skills.
• High emotional intelligence, humility, and ability to thrive in a fast-paced, ambiguous environment.
• Strategic thinker with intellectual curiosity, able to translate platform insights and industry trends into actionable recommendations.
• Experience interacting directly with customers and partners.

Preferred:

• Experience in OTT video technologies.
• Bachelor’s degree in Business, Information Systems, Engineering, Math, Science, or equivalent experience.

Apply For Job