IT Presales Consultant | Jobs at Redholt

_{06th January, 2021}

The Role
This is a Cloud and IT focussed role, wherein the IT Pre-Sales Consultant is responsible for providing complete Cloud and IT focused technical solutions to new, existing and potential customers/prospects. You will be working alongside existing Pre-Sales, Sales and Operational resource, collaborating on solutions that may be made up of a multitude of products. This role suits a commercially experienced industry professional with strong core technical skills who will contribute a high-level understanding of modern Cloud and IT solutions to our sales process. Responsible for actively driving and managing the pre-sales process within major and special projects, the IT Pre-Sales Consultant must be able to articulate to our technology and product portfolio, positioning to both business and technical users. You will provide comprehensive solutions that are professionally constructed, visually compelling and are commercially sound.

Duties
To attend meetings with potential clients to determine technical and business requirements and to assist the sales team in the production of quotes, presentations and solutions, ensuring that all necessary information is collated and considered, addressing the customer requirements.

Provide commercially viable, innovative, bespoke technical solutions that excite and engage customers
Create and deliver technical presentations internally and externally, communicating the features and benefits, but also outlining challenges and any potential troubleshooting
Develop personal technical capacity to remain at the leading edge of communications technology and futureproof our customer’s requirements
Feedback on issues with current products and provide input around new/alternative products
Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
Be a consummate ambassador for the brand exuding professionalism and enthusiasm for our products
Provide accurate and timely monthly information to include - activity reports, bid reviews, project forecasts, KPI’s
Ensure solutions fall within product guidelines
Technically approve a range of proposals and sales quotes

This list is not exhaustive, and the tasks assigned might increase as per company’s needs.

A strong IT Pre-Sales Consultant will:

Become a revenue catalyst for growth by short circuiting the lag between new opportunity and technical proposal submission
Identify technical need and technical problem resolution
Drive trusted advisor status internally and externally to reduce resource pressure in sales
Communicate clearly and articulately, drawing on experience and know-how to present confidently to a wide range of customers, conveying clearly the real-world benefits of the proposed solution

The essential skills an IT Pre-Sales Consultant must possess are:

Strong understanding of the Cloud, Microsoft 365 and IT market, with at least 3 years working in an MSP environment in a sales, pre-sales, consulting or professional services function.
Strong practical knowledge of Azure, AWS, Microsoft365, G-suite and all associated licensing bundles
Strong understanding of IT hardware and support solutions, with previous experience in scoping hardware requirements for SMB and SME clients
In depth understanding of MSP and knowledge of transaction, project and contractual based operations
Sales focused but with a strong technical background, with the ability to articulate the technical benefits of a solution to non-technical audiences
Ability to identify and present solutions to problems – strong problem-solving mentality
Teamwork oriented and strategically focused on customer service and quality
Able to adapt to an ever-changing environment while being able to remain focused and not lose sight of strategic goals
A high level of work independence is necessary while being able to be supportive and provide direction based on company initiative
Be a strong and confident communicator, who is not afraid to take the lead in discussions and challenge the ‘norm’
In-depth knowledge of the industry and its current events and technological developments
The ability to handle pressure and meet deadlines
Excellent time management and organisation
Have a high attention to detail
Have a strong team ethic and a positive, helpful approach
Competent in Visio and Excel

The following skills would be beneficial:

AZ900, AZ100, AZ101 or equivalent qualification/demonstrable knowledge
Knowledge of CRM/ERPs like Oracle/Salesforce etc.
A knowledge of Cloud networking (particularly Express Route/Direct Connect) would be advantageous

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