_{28th January, 2026}

HAYLO People are experts in Personal Injury and General Insurance recruitment. We are partnered with a major insurer in the CTP space who are expanding their market share and who are seeking experienced Senior Case Managers to join their team in Brisbane.
  
These Roles are open to established Seniors, Case Managers with 3+ years experience looking to step into a senior role or Legal specialists. We are open to either pre existing CTP experience, Workers Compensation, Life Insurance, or Personal Injury.

As a CTP Senior Case Manager, you’ll manage a portfolio of claims, coordinating return-to-work (RTW) strategies, facilitating medical and stakeholder engagement, and ensuring compliance with legislative and procedural requirements. There will also be opportunities to coach and mentor junior case managers also.
  
Key Responsibilities:

• Manage an end-to-end CTP claims portfolio, from lodgement through to finalisation.
• Develop and maintain effective working relationships with key stakeholders, including injured claimants and their legal representatives, rehabilitation providers, and medical professionals, to support positive rehabilitation and return-to-work outcomes.
• Assess claims to determine reasonable and necessary treatment and rehabilitation requirements.
• Evaluate and manage claimant injury needs, including handling correspondence relating to CTP benefits, treatment, and rehabilitation, and interpreting medical evidence and reports.
• Review treatment requests and coordinate claim investigations, with a strong focus on proactive claims management.
• Prepare and issue settlement offers, and attend informal and settlement conferences to progress claims toward resolution.
• Participate in conferences with counsel, expert witnesses, and external legal representatives.

Skills & Experience:

• Tertiary qualifications in Law, Insurance, Medicine, Allied Health, or a related discipline.
• Proven experience in insurance claims management (3+ years), ideally within CTP or Personal Injury, Workers’ Compensation, Life Insurance environments.
• Demonstrated capability to interpret and apply relevant legislation to claims decision-making.
• Strong customer-focused approach, with a commitment to fair and timely outcomes.
• Well-developed negotiation and conflict resolution skills.
• Ability to perform effectively in a high-pressure, deadline-driven environment.
• Experience in mentoring and supporting case managers, contributing to team capability and performance.

Why You’ll Love This Role:

• Up to $115,000 package
• Join an high performing and growing team in their Brisbane office
• Hybrid Working. Up to 1-2 Days in the office per week.
• Open to candidates based in Gold Coast
• Be supported by a team that values empathy, data-led decision making, and collaboration

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles. 

HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information please reach out to Dominic Sheppard - Dominic.sheppard@haylopeople.com.au

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