_{25th November, 2025}

HAYLO People are experts in Personal Injury and General Insurance recruitment. We are partnered with a major insurer in the CTP space who are expanding their market share and who are seeking experienced a Technical Specialist to join their team in Sydney. Flexible working 2 days in the office, and 3 from home.

As a CTP technical specialist you’ll be working daily mentoring and coaching case managers to help them up-skill, develop further and adhere to the scheme guidelines when assessing claims.

Key Responsibilities:

• Contribute to the development of case managers through identification of skill gaps and activation of coaching to improve technical experience, strategic case management and the customer experience.
• Support the implementation of claims resolution strategies to achieve best in industry return to health and work rates which results in higher finalisation rates, lower claims durations and lower average claims costs than industry
• Focus on timelines of liability decision making.
• Focus on settlements / offers and estimating accuracy to ensure targets are achieved.

Skills & Experience:

• Minimum 3 years' experience in CTP case management or already as a technical specialist
• Strong understanding of CTP legislation. Personal Injury or Liability Insurance experience would be a nice to have but not required.
• Excellent communication and stakeholder engagement skills.
• Driven to want to help, develop and coach case managers, with prior mentoring experience.
• Big Energy! we are looking for someone that can help drive the team to continue to perform, and someone who likes to lead from the front and lead by example.

Why You’ll Love This Role:

• Base Salary up to $112,000 + Super  (dependant on experience)
• Opportunities to step up into a technical role, or continue to develop your own mentoring and coaching skills.
• Hybrid Working. 2 Days in the Office, 3 Days from home.
• Mentor up and coming junior case managers
• Be supported by a team that values empathy, data-led decision making, and collaboration

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles. 

HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information please reach out to Dominic Sheppard - Dominic.sheppard@haylopeople.com.au

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