Claims Consultant | Jobs at Haylo People

_{18th July, 2025}

At HAYLO People, we are experts in Personal Injury, Safety and General Insurance Recruitment, and we are partnered with a leading Underwriting agency who are seeking Junior and Senior Motor Claims Consultants to join their Brisbane, QLD team.

The Role

As Commercial Motor Claims Consultants, your duties will include, but are not limited to:

Skilfully handle commercial motor insurance claims, explaining the claims process, documentation requirements, and lodging the claims.
Build lasting connections with clients and brokers, championing products and values they can trust.
Deliver exceptional service tailored to diverse needs, making every interaction memorable.
Actioning claims quickly and effectively, complying with company standards and SLA requirements.
Guarantee compliance with industry regulations, legal mandates, and company policies
Location: Brisbane CBD, 1-2 days a week in the office
Hours: Monday-Friday 8:30 am - 5:00 pm | Strong work-life balance
Salary: $70,000 - $110,000 Plus Super
Contract: Full Time, Permanent (Permanent Residents and Citizens)

Benefits

Work-life balance with flexibility to work from home and flexible start/finish
Opportunities to progress within the organisation and develop your career
A supportive and fun work environment with a positive and socially inclusive culture that celebrates diversity.

To be successful in this role you will offer:

Motor claims experience is a must — whether you’re early in your career with 1+ year, or a senior professional with 3+ years handling complex or high-volume claims
A genuine passion for customer service and a commitment to creating a positive experience, even when things get tough
The ability to stay focused and perform well in a fast-paced, high-pressure environment
A can-do attitude and a strong desire to keep learning and growing
For senior candidates: confidence working independently, coaching and mentoring team members, and managing escalated or sensitive claims when needed

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

Haylo People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further details please get in touch with Dakota Morgan at Dakota.Morgan@haylopeople.com.au or 0433 039 899.

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