_{03rd June, 2025}

Haylo People is a specialist recruitment agency within the Government, Personal Injury, and General Insurance sectors. We have an exciting leadership opportunity within a major Queensland organisation. In this role, you will lead a team focused on Claims Management, driving successful return to work outcomes for their customers.
Enjoy the flexibility of hybrid working and be a key member of the leadership team located in Brisbane working full-time (36.25) hours.

The role:

• Lead, coach and mentor a Claims Management team to ensure that performance indicators and objectives are achieved, and the team is successfully managed through organisational change.
• Provide guidance and support on statutory and common law claims management and premium issues, promote industry alignment with a focus on early rehabilitation and return to work.
• Work as a collaborative member of the leadership team, engaging across Portfolios and Divisions, sharing knowledge and learning with peers, providing feedback on initiatives and championing the success of others.
• Manage customer feedback and escalations and provide feedback and coaching to team members.

 
About you: 

• Relevant tertiary qualification will be highly regarded.
• Experience in a commercial insurance environment and/or in the management of personal injury claims.
• Highly developed knowledge, and the ability to apply legislation related to both claims and premium.
• Proven ability to lead a team to achieve goals and build mutually rewarding relationships between stakeholders.
• Change management experience including leading people through change to achieve business outcomes.

 
Benefits:

• Lead a passionate, empathetic, and successful team
• Competitive salary $120-$130k + super based on experience
• Hybrid working arrangement

 
We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply to any of our roles.
 
For more information or to discuss this role in further detail please contact Michelle at michelle.madgwick@haylopeople.com.au or 0415 474 614.

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