_{27th May, 2025}

HAYLO People are experts in Personal Injury and General Insurance recruitment, We are partnered with a specialist claims management firm who are dedicated to supporting Australians affected by mis-sold add-on insurance policies. Backed by extensive industry expertise, the team has a strong track record of success in handling claims and delivering positive client outcomes. They combine deep knowledge with a commitment to consumer rights, ensuring individuals receive the support they need throughout the claims process.

Benefits 

• Hybrid working opportunity, 2 days WFH
• Receive direct mentorship and collaborate with the two directors 
• Central location near Melbourne CBD
• Autonomy to take full ownership of your case load

The Role

• Manage end-to-end claims, ensuring clients receive the best possible outcome through efficient lodging, investigation, and settlement processes.
• Assess claims by reviewing case details, gathering documents, and determining eligibility thoroughly and accurately.
• Act as the primary point of contact for clients, providing updates, answering queries, and ensuring a seamless claims experience.
• Negotiate with insurers and banks to secure maximum client refunds while adhering to legal, regulatory, and company standards.
• 24-month contract with potential to extend.

About You

• Strong investigative skills with critical thinking and analytical abilities
• Proven experience in end-to-end case management 
• Expertise in negotiation and securing the best possible outcome
• Excellent communication skills with a client-first approach

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

HAYLO People is a specialist recruitment agency supporting the Personal Injury and Insurance industries. For more information or to discuss this role and the benefits of working with our client in further detail, please contact Charlie on 0489 267 138.

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