_{15th January, 2025}

At HAYLO People, we are experts in Personal Injury, Safety and General Insurance Recruitment and we are partnered with a respected insurance company with offices across Australia. They value their staff and offer a collaborative and supportive environment. Due to growth and an improvement in team structure, they are currently seeking a Claims Consultant to join their Melbourne team.

The Role

As Claims Consultant your duties will include, but are not limited to:

• Skilfully handle a mixed portfolio of claims across multiple lines, explaining the claims process, documentation requirements, and lodging the claims.
• Build lasting connections with clients and brokers, championing products and values they can trust.
• Deliver exceptional service tailored to diverse needs, making every interaction memorable.
• Actioning claims quickly and effectively complying with company standards and SLA requirements. 
• Guarantee compliance with industry regulations, legal mandates, and company policies.
• Location: Melbourne CBD, 1-2 days a week in office
• Hours: Monday - Friday 8:30 am - 5:00 pm | Strong work-life-balance
• Salary: $70,000 - $110,000 Plus Super
• Contract: Full Time, Permanent (Permanent Residents and Citizens)

Benefits 

• Work-life balance with flexibility to work from home and flex start/finish.
• Opportunities to progress within the organisation and develop your career.
• A supportive and fun work environment with a positive and socially inclusive culture that celebrates diversity.
• Opportunities to attend valuable industry events as a team.

To be successful in this role you will offer the following:

• Previous general insurance claims experience - 2 years minimum
• You genuinely care about the customer experience
• The ability to work in a fast-paced environment 
• Can-do-attitude and thirst for knowledge

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.   
  
HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further detail please get in touch with Dakota Morgan at Dakota.Morgan@haylopeople.com.au or 0483 961 261.

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