_{16th June, 2025}

The Company:

Rapidly growing EV company looking for growth in new emerging markets whilst dedicated to making the world a better place.

About the role:

Identify and respond to customer queries using Zendesk, phone, chat and email and report product issues. In addition you will be able to contribute and drive performance of Tier 1 helpdesk.

Duties/Responsibilities:

You will be required to;

• Analyse, identify and report product issues.
• Inform customers about new features and functionalities.
• Share feature requests and effective workarounds with team members.
• Chair regular internal and external meetings
• Follow up with customers to ensure their issues are resolved

Skills/ Experience:

• Customer Support Specialist or similar support role
• Prior help desk software and remote support tools experience
• Ability to Multi-task

Nice to have:

• Experience working with Zendesk, and Salesforce Sitetracker a bonus
• Understanding of how CRM systems work
• Performance improvement capability / interest

Benefits:

• Rapidly growing company where contribution is acknowledged and valued
• Collaborative and supportive work environment
• Generous Bonus Scheme

How to apply or find out more about this opportunity
If you would like to know more, please send your resume to careers@techadept.com.au to apply or call  02 8199 9447 and ask for Clair to ask any questions or discuss further.

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