It's an exciting time to come and join the Sepura team. We are on the lookout for a Repair Administrator to play a key role within the Repairs Team.
The Repair Administrator role is key to meet and exceed customer’s expectations in the administration, care, reporting and progressing of their repairs and provide excellent level of customer service. As a Repair Administrator you will be managing the process and handling the incoming and outgoing devices returned by Sepura Customers.
Come and join Sepura Ltd at an exciting time of growth and progress your career within this innovative technology company, based in Waterbeach, Cambridge.
Role:
Our Repairs team provides a number of services to its customers for the in-life maintenance and support of Sepura devices. As a Senior Repair Administrator, your role will be to handle the day-to-day administration of the repairs service, the disposal service as well as liaison and support to Sepura’s partner repair centres.
The role will involve working with customers to administer the repair and disposal of devices as well as handling enquiries about the Repairs services.
Your role will monitor and report the workload and liaise with resource managers and service leads in order to meet both the business objectives and the customer expectation for these services.
In addition, as a senior administrator, your role will be expected to schedule and administer the systems and services including reporting and external repairs centres. This includes administration of the external repair centre contracts through providing a point of contact for support, monitoring and reporting on activities as well as undertaking audits.
You will be a senior member of the team and support the manager in developing processes and performance. You will be expected to be involved in continuous improvement activities to enhance and develop the service including audits and proactively taking action to escalate potential failures in SLAs.
Day to Day:
Our customer base includes many different industries and markets around the world. Our complete TETRA and LTE solutions have been developed specifically for users in multiple sectors to face their critical communications challenges. There is no such thing as a typical day here at Sepura. You will be supported by your manager and team, as well as collaborating with other departments across the business.
The activities you will be expected to deliver include all administrative duties relating to the day-to-day activities for delivery of Repairs, Disposal and support to External Repairs Centres. This includes: