_{04th March, 2026}

We’re looking for a knowledgeable and customer‑focused Information Technology Support Specialist who can provide reliable frontline support across systems, devices, applications and networks. In this role, you’ll ensure our people have seamless access to the technology they need, resolving issues efficiently and contributing to the continual improvement of our IT environment. This position is ideal for someone who enjoys variety, thrives in a collaborative team, and takes pride in delivering high‑quality support.
When you work for us, you get the chance to join nearly 50,000 people all driven by a common purpose - delivering a more sustainable world. We're excited about the challenges ahead. If you ask us, there's never been a more rewarding time to work in the energy, chemical and resources sectors.

Who we are

Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. 

This role sits within in our Power Services division which provides operations and maintenance services to over 30 power generation assets across Australia. Guided by our vision - working together to deliver a sustainable and low-carbon energy future - Worley Power Services is a leading asset management partner for complex and critical infrastructure.

Join us and help drive innovation and sustainability in our projects.

What you’ll do

• Provide Level 1–2 support for hardware, software, network and account‑related issues
• Diagnose and resolve incidents via phone, email, ticketing system and in‑person support
• Escalate complex issues to senior IT staff or external vendors when required
• Maintain accurate records of incidents, resolutions and asset changes
• Set up, configure and maintain laptops, desktops, mobile devices and peripherals
• Manage user accounts, permissions and access across systems including Active Directory and Microsoft 365
• Perform routine system checks, updates and patching
• Assist with monitoring and maintaining network connectivity, Wi‑Fi and VPN access
• Support deployment and maintenance of servers, cloud services and backup systems
• Identify recurring issues and recommend long‑term improvements
• Support cybersecurity initiatives including MFA, endpoint protection and secure configuration
• Assist with compliance activities including audits, asset management and policy enforcement
• Maintain up‑to‑date documentation for systems, processes and knowledge articles
• Contribute to IT projects, technology upgrades, migrations and new system rollouts
• Recommend enhancements to improve reliability, efficiency and user experience

What you’ll have

• Strong knowledge of Windows and/or macOS environments
• Experience supporting Microsoft 365, collaboration tools and business systems
• Strong knowledge of networking and firewall management (TCP/IP, DNS, DHCP, VPN)
• Ability to diagnose and resolve hardware and software issues efficiently
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Experience supporting IoT device setup and operations
• Working knowledge of Azure platform administration
• Experience with ITIL or service desk frameworks (desirable)
• Familiarity with mobile device management tools such as Intune or JAMF (desirable)
• Basic scripting or automation skills in PowerShell, Bash or Python (desirable)
• Certificate IV, Diploma, Degree or equivalent experience in IT, Computer Science or related fields
• Relevant industry certifications such as CompTIA A+, Network+ or Microsoft certifications (advantageous)

Why you should apply

• Join a supportive and collaborative global team of professionals
• Enjoy a varied and dynamic role
• Leading asset management partner
• Opportunities for personal and professional development

Moving forward together
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success.

Please note that our recruitment process includes standard background checks, which may involve a pre-employment medical assessment. In certain cases, candidates may also be required to provide a valid police clearance certificate. These steps help ensure we maintain a safe and compliant workplace. 

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