_{12th November, 2026}

• Eight Mile Plains, Brisbane
• Immediate Start
• Temporary ongoing opportunity
• Potential to become permanent
• National Not-for-Profit Organisation

Are you an experienced administration and customer service professional who enjoys problem-solving, coordinating information and making a positive difference?

We have an exciting opportunity for an Administration & Customer Service Coordinator to join a well-established national not-for-profit community service organisation based in Eight Mile Plains, Brisbane.

This is an immediate-start, temporary ongoing position with the potential to transition into a permanent role for the right person.

Working within a purpose-driven organisation, you'll play an important role in supporting customer service operations, coordinating feedback and complaints, maintaining accurate records and helping to improve the overall customer experience.

About the Role
This is a varied position that combines customer service, administration, coordination and continuous improvement. You'll work closely with internal teams to ensure customer enquiries and feedback are managed professionally, efficiently and with care.

Your key responsibilities will include:

• Coordinating and responding to customer feedback, enquiries and complaints in a timely and professional manner.
• Providing administrative and operational support to internal teams.
• Maintaining accurate records, documentation and customer feedback systems.
• Assisting with the investigation and resolution of customer concerns and escalated matters.
• Preparing reports, analysing information and identifying opportunities to improve service delivery.
• Supporting quality assurance processes and ensuring procedures are consistently followed.
• Liaising with internal stakeholders to coordinate responses and achieve positive customer outcomes.
• Contributing to process improvements and supporting the wider team with day-to-day activities.

About You

• Previous experience in customer service, administration or a coordination role, ideally with at least 2 years' relevant experience.
• Strong communication and interpersonal skills, with the ability to engage confidently with a range of stakeholders.
• Experience managing customer complaints, feedback or complex enquiries.
• Excellent organisational skills and the ability to prioritise your workload.
• Strong Microsoft Office skills, particularly Word, Excel and Outlook.
• Confidence working with data, preparing reports and maintaining accurate records.
• A proactive, solutions-focused approach and a genuine commitment to delivering excellent customer service.
• Experience within the not-for-profit, community services or housing sector would be highly regarded.

Most importantly, you must be available to commence immediately and be comfortable working onsite in Eight Mile Plains.

At The Shift People, we are committed to inclusive recruitment and equal opportunities, and welcome applications from people of all backgrounds and abilities. If you require any reasonable adjustments or accessibility support during the recruitment process, or to perform the role, please contact Lauren on 0431765837 or lauren@theshiftpeople.com.au. We will work with you to understand your needs and coordinate appropriate support. Requesting an adjustment will not disadvantage your application.

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