_{28th January, 2026}

We are partnering with a well-established, not-for-profit homelessness service to recruit a Regional Team Leader for the Fraser Coast region. This is a critical leadership role overseeing frontline programs supporting individuals, couples and families experiencing homelessness and housing crisis.

With recent growth in funding, service demand at an all-time high, and a newly restructured team, this role offers the opportunity to reset culture, strengthen systems, and build a high-performing, supportive team delivering life-changing outcomes in the community.

About the Role
You will lead a team of 6 direct reports across multiple homelessness programs:

• Outreach Program – supporting people sleeping rough
• Crisis Accommodation – 12 properties with intensive case management 
• Immediate Housing Response Program – families & couples in temporary accommodation 
• Administration / Customer Service Officer 

This is a hands-on leadership role, responsible for day-to-day service delivery, team performance, risk management, compliance, reporting, and strong community engagement.

Key responsibilities

• Lead, coach and support a multidisciplinary frontline team
• Set clear expectations around professional practice, processes and client service standards
• Oversee intake, service delivery, emergency relief and brokerage approvals
• Manage incidents, safety planning and complex client situations
• Conduct regular case reviews, supervision, debriefs and performance conversations
• Ensure accurate and timely reporting to funding bodies and internal stakeholders
• Monitor program budgets and brokerage expenditure
• Build strong relationships with local services, government departments and community partners
• Drive cultural change, accountability and consistency following recent organisational restructure

About You

You don’t need to be a homelessness expert — strong leadership is the priority.

You will bring:

• Proven experience leading teams in community services, human services, health or a similar sector
• A calm, structured and solutions-focused leadership style
• Strong understanding of case management environments and compliance frameworks
• Excellent communication, organisation and stakeholder engagement skills
• Ability to balance empathy with accountability
• Experience with government-funded programs and reporting (highly regarded)
• Knowledge of QHIP / SHIP systems (advantageous but not essential).

For more information and a confidential discussion, please contract Lauren Rodwell from The Shift People on 0431765837.

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