_{17th November, 2025}

• Monday – Friday, 8:30am – 4:30pm
• Temporary position - initially 4 weeks with possible extension
• Office-based role (with occasional travel)

Are you passionate about supporting women and families experiencing domestic and family violence? This is an opportunity to make a genuine impact within a respected community services organisation with over 40 years of service to the region.

We are seeking a female DFV Case Manager to join the team in Tweed Heads on a temporary basis, working full-time hours from Monday to Friday. This is an in-office position, with occasional travel possible. A company vehicle is available when required. No regular travel is expected.

About the Organisation
This not-for-profit, registered charity has been supporting communities for four decades, delivering inclusive services across:

• Disability accommodation and support
• Mental health
• Homelessness
• Community housing
• Aged care
• Family & domestic violence
• Child, family and community programs

Their mission is to create meaningful opportunities and positive outcomes for the people and communities they serve.

About the Role
As a DFV Case Manager, you’ll be providing trauma-informed, person-centred support to women and families impacted by domestic and family violence. You’ll be engaging clients through assessment, safety planning, case coordination, advocacy, and connecting them with wrap-around services that help them feel safe, supported and empowered.
You’ll be part of a collaborative, values-driven team that is genuinely committed to positive and lasting change.

What We’re Looking For
You will thrive in this role if you bring:

• Experience as a Case Manager working in Women’s Domestic & Family Violence
• A deep understanding of trauma-informed practice
• Strong problem-solving skills and the ability to navigate complex client needs
• Confidence engaging with other service providers to deliver holistic, coordinated support
• Respect, empathy and the ability to build trust with people from diverse backgrounds

Essential Criteria

• This position is identified for a female under the Anti-Discrimination Act 1977 (exception #48, section 31)
• Qualification in social science or related field, OR specialised skills relevant to the role
• Current Driver’s Licence
• Working With Children Check (NSW)
• Satisfactory National Criminal History Check
• Experience in casework within a related field
• Experience working respectfully with Aboriginal people and communities
• Demonstrated experience in case planning and coordinating support for individuals with complex needs

Inclusive Hiring Statement
The organisation is committed to creating inclusive opportunities for all. Applications are encouraged from Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ+ community, culturally and linguistically diverse applicants, and mature-aged candidates.

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