_{06th June, 2025}

Imagine your future with us.
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.

About the Position
ALS Global have an exciting opportunity available in Client Services in our Melbourne Food and Pharmaceutical business, located in Scoresby. 

The primary responsibilities of the role will be to provide excellent support to our existing clientele as well as leadership and development of the Client Services and Field Operations teams. 

Reporting to the Sales and Marketing Manager, the duties of this position include but are not limited to:

• Client and customer service – Communication and engage with clients via phone and email.
• Face-to-face meetings to develop and maintain existing relationships with our clients and ensure overall compliance with ALS initiatives.
• Ensure the quality of information is maintained and recorded at a high standard.
• Facilitating the resolution of client queries in a timely and professional manner.
• Work with the Field Operations team to schedule jobs.
• Co-ordination of run sheets for couriers, ensuring samples reach our lab in timely manner. 
• Report client complaints through ALS systems and ensure timely and efficient manner.
• Leadership and development of the Client Services and Field Operations teams.
• Manage daily workflow, including delegation and coordination of tasks.
• Promotion of the ALS brand in the industry.
• Liaise with Sales, Quality and Laboratory Managers to keep them up to date with client changes/requirements.
• General administration tasks including using LIMS to manage contact details and preparing invoices.
• Manage workflow turnaround times of Certificate of Analysis report delivery to clients.
• Management of contracts, service agreements and projects as assigned.
• Undertake training as required.
• Any other duties as requested by Line Manager or General Manager.

To be successful in this role you will have:

• Seeking candidates with client services experience or a similar customer-focused role.
• Team leadership skills and ability to coordinate tasks, network and work collaboratively.
• Previous laboratory/sample receipt/LIMS (Laboratory Information management Systems) experience preferred, however, not essential.
• Passion and motivation as well as being a goal-driven team player.
• Thrives in dynamic environments and is committed to achieving excellence through collaboration and initiative.
• Demonstrate expected levels of productivity.
• Skills in planning and project monitoring.
• Ability to develop strong external and internal working relationships.
• Excellent communication skills, written and oral.
• Demonstrated ability to work under pressure and to deadlines.

Working at ALS:
Our people drive our success at ALS. 

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. 

At ALS, you will be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 
 
Our Benefits: 

• Discounts with Bupa, HCF, Hertz, HSBC, Virgin Australia 
• Opportunity to salary sacrifice car costs with Autopia 
• Corporate superannuation benefits with Australian Retirement Trust 
• Employee Assistance Program providing counselling, support and coaching 
• Friendly working environment with accessible management 
• Influenza Vaccinations 
• Opportunities to progress and develop your career within ALS, including global opportunities for suitable candidates 

Everyone matters: 
At ALS, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. We aim to reflect the diverse communities in which we work and encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait islander peoples, persons living with disability and LGBTQ+. 
 
About ALS: 
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of date-driven insights for a safer and healthier world. 
 
Eligibility:  
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain a valid work visa. 
 
How to apply: 
Please apply on-line and provide a cover letter and CV that best demonstrates your motivation and ability to meet the requirements of this role.

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